Delivery Frequently Asked Questions
Is a signature required? Yes. Anyone living or working at the address specified can sign for the parcel; it does not have to be the addressee.
Can I track my parcel? Yes. Please visit the DPD Website to track your parcel using your consignemnt number which will be provided via email upon dispatch of your order. www.dpd.co.uk/content/how-can-we-help/index.jsp
What if I am not in? The driver will attempt to deliver your parcel on 2 consecutive days leaving a calling card each time. It will be taken to the local DPD depot for collection or re-delivery.
When can I expect delivery? If you have provided your mobile phone number, you will recieve a text message giving an hour time slot of when your order will be delivered. You can also track the driver online using the DPD tracking service.
What should I do if my parcel does not arrive in the time frame stated? Please contact DPD on 0844 897 0000 in the first instance using your consignment number as a reference. If they cannot assist, or confirm the parcel is missing then please contact our customer services department immediatley on 01727 868377 and we will assist further.
Can I change the delivery address? It may be possible depending on where your parcel is in the delivery network. Please contact DPD on 0844 897 0000 to make your request.
Can I leave delivery instructions for the driver? It may be possible depending on where your parcel is in the delivery network. Please contact DPD on 0844 897 0000 to make your request.
Transit Damage? In the unlikely event that your parcel is damaged in transit, please accept and sign for the delivery writing 'damaged in transit' next to your signature then report the matter to ur customer services department on 01727 868377 imediately.
If you decide to cancel your order, you may do so within 28 days of delivery for full credit or refund less any applicable delivery charges. It is your reponsibility to return any such items in a pristine, saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of the return. Goods recieved back incomplete, damaged, or in any condition other than saleabale, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact our cutomer services team on 01727 868377.
We will gladly offer a full refund on any products returned within 28 days of purchase with the original receipt of purchase, in an unused condition and still in their original packaging.
Faulty products, still within the manufacturer's guarentee period will be either repaired or replaced, subject to examination.
Prior to returning any products, please contact our customer services team on 01727 868377.
This policy does not affect your statutory rights.