Returns
What is your returns policy for camping equipment?
If you are not completely satisfied with your purchase, you can return your camping equipment within the specified returns period which is 28 days, as long as the item is unused and in its original packaging. Once the item has been received and inspected, we will process a refund or exchange. We recommend keeping your receipt or proof of purchase when returning camping gear such as tents, awnings, sleeping bags, camping chairs, or accessories. If you need help with a return, our team is always happy to guide you through the process.
Shipping
How long does shipping take for camping equipment?
We aim to dispatch orders on a next day shipment so you can receive your camping gear in time for your trip. Most UK orders arrive within a few working days depending on the courier and delivery location. Once your order has been shipped, you will receive tracking details so you can follow your delivery. Larger items such as family tents, air tents, or caravan awnings may take slightly longer to deliver due to their size.
Delivery Couriers
Which couriers do you use for deliveries?
We work with trusted delivery partners to ensure your camping equipment arrives safely and on time. Our main couriers include DX (Group) plc, DPD, and FedEx. The courier used for your order may depend on the size, weight, and delivery location of your items. Once your order has been dispatched you will receive tracking information so you can monitor your delivery and see when your camping gear will arrive.
Contacting a Camping Expert
What is the best way to get expert camping advice?
Choosing the right camping equipment can sometimes be confusing, especially if you are deciding between different tents, awnings, or camping accessories. The best way to get expert advice is to contact our team directly on 01727 850 901.
Our experienced camping specialists can help you choose the best tent for your needs, explain the differences between air and poled awnings, recommend camping equipment, and answer questions about pitching tents or selecting the right campsite. You can contact us by phone, emai: info@pjoutdoors.co.uk through our website, or by visiting our store for personalised advice.
What Tent Should I Buy, Air Tent or Poled Tent?
What is the difference between air tents and poled tents?
Choosing the right tent is one of the most important decisions when planning a camping trip. The two most popular types are air tents and traditional poled tents. Air tents use inflatable beams instead of traditional poles. They are very quick to pitch, often taking only a few minutes using a pump. This makes them ideal for family camping holidays or for campers who want a simple setup. Air tents are also very stable in windy conditions once fully inflated.
Poled tents use fibreglass or aluminium poles to create the structure of the tent. These tents are usually lighter and more compact, making them ideal for touring campers, hikers, or shorter camping trips where portability is important. If you are looking for fast setup and convenience, an air tent is often the best choice. If you want lightweight equipment for travel or backpacking, a poled tent may be more suitable.
What Awning Should I Buy, Air Awning or Poled Awning? Caravan, Motorhome, & Campervan
Caravan, motorhome, and campervan owners often choose between air awnings and poled awnings. Air awnings inflate using a pump and can usually be set up within minutes. They are extremely popular with touring campers because they are quick to pitch and easy to pack away when moving between campsites.
Poled awnings use traditional poles and can be slightly more time-consuming to assemble, but they are often preferred by seasonal campers who leave their awning set up for longer periods. If you frequently move between campsites and want convenience, an air awning is usually the best option. If you are staying on one pitch for longer periods, a poled awning can offer excellent durability and stability.
The Best Way to Find a Campsite
How do I find the best campsites in the UK?
Finding the right campsite can make your camping trip far more enjoyable. There are several trusted camping websites that allow you to search for campsites by location, facilities, and customer reviews. One of the most trusted organisations in the UK is The Camping and Caravanning Club, which provides access to over 1,500 campsites across the UK and Europe. The club is well known for its high-quality camping facilities and helpful advice for campers.
Other popular campsite search websites include Pitchup.com, a large campsite booking platform where you can filter campsites by location, facilities, and availability, and UKCampsite.co.uk, a popular directory with campsite reviews, photos, and detailed site descriptions.
Another well-known organisation is The Caravan and Motorhome Club, which operates a large network of touring parks and campsites across the UK. Using these websites allows you to compare campsites based on price, facilities, location, and reviews so you can find the perfect place for your next camping trip.
The Best Way to Pitch a Tent
How do you pitch a tent properly?
Pitching a tent correctly helps ensure comfort, stability, and protection from the weather. Start by selecting a flat camping pitch that is free from rocks, roots, or sharp objects. Lay down your groundsheet first and position the tent so the entrance faces away from the wind if possible.
If you are using a poled tent, assemble the poles and insert them into the sleeves or clips according to the manufacturer’s instructions. If you are using an air tent, inflate the air beams using the supplied pump. Once the tent structure is in place, secure it with tent pegs and tighten the guy lines. Properly tensioned guy lines help stabilise the tent and reduce movement during windy conditions.
What Tent Pegs Should I Use for Different Weather Conditions?
Which tent pegs are best for different ground types?
Different camping conditions require different types of tent pegs to ensure your tent remains secure. Standard tent pegs work well on most grass campsites and are suitable for general camping conditions. For harder ground, heavy-duty rock pegs are recommended as they can penetrate compact soil more effectively. For soft ground such as sand or snow, wider sand pegs are designed to provide greater grip and prevent the tent from pulling loose. In windy weather, strong pegs combined with properly tensioned guy lines are essential to keep your tent or awning secure. Choosing the correct pegs for the ground conditions will improve stability and help protect your camping equipment during bad weather.