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FREE SHIPPING ON ALL ORDERS OVER £50
FREE SHIPPING ON ORDERS OVER £50

Terms and Conditions

All purchases are bound by these terms and conditions of sale. These terms do not affect your statutory rights.
The following terms and conditions apply to all transactions placed with PJ Camping Ltd. Placing an order indicates your acceptance of these terms and conditions. Please read them carefully and retain a copy for future reference.


The Goods
We endeavour to give as much technical information as is reasonably practicable about the products we sell. All images, descriptive matter, specifications and advertising used are for the sole purpose of giving an approximate description of the goods. We always try to make sure that the information given is as up to date as possible but we cannot guarantee that this will always be the case. Full detailed specifications are available from manufacturer’s brochures or websites.


Payment and Price
The total price payable for the goods and delivery will be as agreed at the time you place your order. We are entitled to make adjustments to the price if due to an error or omission and the published price for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.


Payment Methods
We accept all major credit and debit cards including Visa and MasterCard. On the order you must provide us with your delivery address. Incorrect information will cause a delay in processing and subsequently delivering your order. Your order will only be processed once authorisation of your credit/debit card has been properly received.


Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.


Delivery Charges
Any order over £50 in value to UK Mainland (excluding Highlands and Islands) postcodes will be delivered free of charge. Deliveries to all other areas will attract a delivery charge which will be notified to you at the time of the order.


Delivery Times
The estimated delivery date on the order is quoted based on all information at that time. We will endeavour to deliver the goods within this timescale, however goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our
suppliers are temporarily out of stock, we will notify you of this position and will notify you of the revised timescales for dispatch. Although we hope you will not feel it necessary, you always have the right to cancel if you cannot wait for delivery.


Risk
Once we have delivered the goods to your door you are responsible for them. We will only deliver goods to the address on the sales order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.


Product Warranty
All products supplied are covered by the terms and conditions of the Manufacturer’s Guarantee for a period of 12 months unless other extended warranties have been agreed. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition, routine maintenance is not covered. All faulty products, including tents and awnings, still within the manufacturer’s warranty period will be either repaired or replaced, subject to examination. This examination may involve the product being returned to the manufacturer for testing. Please note that as manufacturer’s warranty does not cover accidental or storm/weather damage, we strongly recommend that you take out a suitable insurance policy to cover these potential occurrences.


Information Specific to Tents and Awnings
In order to bring you the best choice available, we make significant investments in sourcing, pre-ordering and displaying tents and awnings for your viewing. We also provide all relevant technical and product information prior to your selection. All tents and awnings are fully serviceable items and are made up of numerous replaceable components. As a result, we do not offer monetary refunds on tents and awnings. In the event of a product exhibiting any fault, we offer a full manufacturer’s workshop repair facility to rectify any reported faults. Should a product be irreparable, we will offer a replacement product. In certain circumstances, this may be from an alternative manufacturer. 

It is imperative that you fully erect and check your tent or awning before using it for the first time. This is to ensure that all component parts are present and it gives you an opportunity for a practice run before your first trip. Camping by its very nature brings you closer to the great outdoors and you need to remember that tents and awnings are defined as temporary structures. Whilst all our tents and awnings are manufactured from high quality, waterproof materials, we cannot guarantee them to be fully, 100% waterproof. Windows, vents, doors and seams are points where water ingress may occur. It is highly unlikely that you will see any water ingress, however, we strongly recommend that when you purchase your tent you also purchase a tube of seam sealant and a tin of silicon spray to assist in keeping the elements at bay.


Ex-Display Tents and Awnings

PJ Camping Ltd expressly excludes any warranty in the relation to the goods (to the fullest extent permitted by law). The goods are being sold as seen and the purchaser assumes full responsibility for examining and selecting the goods to determine their condition and suitability of use.

Condensation
Under certain conditions, all tents and awnings will suffer from internal condensation. Condensation is caused when water vapour comes into contact with cold surfaces and condenses to form dampness or water droplets. There is always moisture in the air and during periods of rain this can naturally increase concentration levels of water in the air. Air can contain varying amounts of water vapour; warm air can hold more water vapour than cold air. Depending upon the atmospheric conditions, the weather and the amount of moisture in the ground, the condensation could be quite severe being mistaken as water ingress or leaking, especially as it can run down the inside of the roof or air tubes and can drip off ties, tapes and other internal fittings.


This situation can be made worse by people inside the tent or awning who are naturally breathing out moisture. When this warm air inside the tent or awning comes into contact with the material and internal poles, which are both cooled by the outside air temperature, that temperature change causes condensation to form on the material. Condensation on the inside of the roof of a tent or awning can be displaced by wind and rain hitting the fly-sheet causing a “fine mist” to appear in the air. Again, this a peculiar phenomenon of a condensation build-up. If you suspect your tent or awning is leaking it is almost certainly condensation.


The ground conditions can have an effect on condensation within an awning or tent that does not have a sewn in groundsheet. Under certain conditions, moisture from the ground will evaporate and add to the level of moisture in the air inside the awning or tent. This is particularly noticeable in an awning where a breathable groundsheet is used. There are numerous contributing factors which can cause condensation:


Main Sources of Condensation

  • Ground moisture rising inside your awning/tent.
  • Ambient atmospheric conditions including humidity, precipitation, temperature, dew points and wind.
  • Temperature differences between the inside and outside your tent or awning.
  • Your breath and perspiration. An average person will expel 1 litre of water in a 12 hour period.
  • Storage of damp or wet clothes.
  • Cooking by gas will produce ½ a litre of water for every ½ hour of cooking. For safety reasons we do not recommend you cook in your tent. Even eating hot food inside your tent/awning will produce steam.


Reducing Factors

  • Tent and awning ventilation is more important than is generally realised, particularly in synthetic materials. Under certain conditions, condensation within the tent or awning cannot be completely avoided.
  • Leaving the ventilation panels open as much as possible. Leave doors open where possible.
  • Whenever possible it is recommended that a draught skirt is drawn aside slightly (awnings only) so that extra air circulation can take place.
  • On some tents and awnings, optional roof linings are available that can also help prevent condensation and catch any drips of condensation that fall from the roof.


We recommend that polycotton tents are weathered before first use. Weathering is a cycle of soaking the tent and allowing it to fully dry out, this allows the fibres to swell and knit together, seams need to undergo this process even more than the main tent fabric. This cycle normally only needs to be done once but depending on the weather it may need to be repeated a few more times. If a polycotton tent is used for the first time in rain and the rain is medium to heavy or prolonged expect a polycotton tent to allow water through the fabric, a mist may form on the inside of the tent. Seams are more prone to water ingress and may need a spray of a tent waterproofing solution to make the seams more water resistant. Do not be concerned as this is typical. Ideally the weathering process should be done before the tent is used.


We strongly recommend that you purchase a tent/awning spares kit which will include additional pegs, guy lines, repair tape, replacement air tubes/poles, etc. This is a good, sensible practice so that in the event of any potential problems, the impact on your holiday will be minimized.


Order Cancellation - excluding Tents and Awnings
If you decide you need to cancel your order, you may within 28 days from date of delivery for full credit or refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine, saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the
cost of return carriage charged to your account. Prior to returning any products, please contact us for a returns authorization reference.


Limitation of Liability
PJ Camping Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials purchased or the performance of the products, even if PJ Camping Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above
limitation or exclusion may not apply to you.


Typographical Errors
In the event that a PJ Camping Ltd product is mistakenly listed at an incorrect price, PJ Camping Ltd reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. PJ Camping Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit/debit card has already been charged for the purchase and your order is cancelled, PJ Camping Ltd shall issue a credit to your credit/debit card account in the amount of the incorrect price.


Legal Status
Company: PJ Camping Ltd
Trading Names: PJ Outdoors; Intertent; PJ Camping; Edwards Holmes are all owned by PJ Camping Ltd
Registered Office: 605 Hatfield Road, Smallford, St Albans, Herts AL4 0HN
VAT No: 415 5023 88

Company No: 1829303
Telephone: 01727 850901

Email: info@pjoutdoors.co.uk